Frequently Asked Questions

When should I keep my child home?
When they are sick, have a fever, is vomiting, has diarrhea, has signs of a contagious infections such as: pink eye, chicken pox, etc. It is helpful that when you believe your child is sick and could give it to staff or other children that they stay home until they are fully recovered.
What time is the latest I can drop my child off to daycare?
Daycare, junior and senior kids club open at 7am, if your child attends school they should be at the centre no later than 8:00am. If your child attends daycare the cut off time is 10:00am. This allows the staff to have a final number for the day so they can prepare the snack and activities planned.
My child has a doctors appointment and may get to daycare after 10am, can I still drop them off?
Yes. On these rare occasions we ask that you call the centre to let the staff know what is going on so that we expect your child after the cut off time.
My child has an appointment during the day, is it ok for me to drop my child off in the morning, come and get them for the appointment and bring them back afterwards?
Yes. We just ask that you inform our staff that this will be happening so we have an accurate count and know how many children we have throughout the day.
Can I have anyone I want pick up my child from the centre?
As long as the person you have picking up your child is on the pick up list then it is fine. It is easy to have people put on the list just ask a staff member if you can update your authorized list and they will help you. Also if it is the first time for someone new picking up your child we will ask to see id to confirm who they are and if they are on the list.
Your daycare closes at 6pm, there is a traffic issue and I don't think I am going to be there on time what should I do?
If you believe you will be late picking up your child because of something out of your control please call the daycare right away. There is usually a late fee of $1/minute as the staff stay till every child is picked up.
What if I can't pay my fees on the 1st of the month?
Alternate payment arrangements can be made in advance with authorization from the director.
What are the qualifications of the staff?
All staff are either ECE trained, have their ECE assistance certificate, or other relevant childcare experience (child and youth care workers, Educational Assistance).
Does my child have to nap at daycare?
Nap time is provided from 1-3pm, all children are not required to nap and will be provided quiet activities.
What if my child becomes sick at school?
Unfortunately, we aren't able to accommodate sick children. It would be up to the parents to pick up their child from school.
Do the daycare and preschool programs take field trips?
Occasionally they will go on field trips, and when this occurs you will be given adequate notification and there would be an extra cost associated with the field trip. We take our own school bus to help with the fee.